Telekom Malaysia Berhad (TM) has reported a disruption in its Internet services due to circuit faults on the submarine cable network linking Malaysia and Europe, and said the services would be completely restored by Dec 31.
Customers can call TM at 100 and select “Internet Services” or email TM at help@tm.com.my regarding Internet-related problems, it added. – Bernama via The Star
TM said in a statement Sunday that customers using its Internet services may experience slow browsing.
Access to websites hosted in Europe and that those using other IP (Internet Protocol) services such as Virtual Private Networks (VPNs) and other critical business applications linked to Europe may also experience some service degradation.
It said the affected cables, on the Southeast Asia-Middle East-Western Europe 4 (SMW4) submarine network between Palermo in southern Italy and Alexandria in northern Egypt, were being repaired and that some of the links had meanwhile been rerouted to ease congestion.
During the restoration process, traffic to northern America may experience minor degradation while traffic to other countries is unaffected, it said.
Customers can call TM at 100 and select “Internet Services” or email TM at help@tm.com.my regarding Internet-related problems, it added. – Bernama via The Star 
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